A traumatised home-invasion victim says the 111 system failed around 15 times as he tried to get help after armed intruders burst into his house.
Businessman Arthur Gundy, 62, said he stood in his underwear with duct tape hanging from his wrists, repeatedly trying to get through to police for help.
After 15 calls and 20 minutes, he said he had still not been connected through the 111 automated operator service.
Gundy tried two different phones, called three or four times and looked for the Henderson Police Station in the phone book.
Teleco responded:
What happened here is the problem was in the sound – he could hear them but they could not hear him.
What Mr Gundy thought was an automated voice would have been the 111 operator reading out the options, which was standard procedure.
While the fault would not have affected everyone in the area Telecom were investigating two other situations in Manukau on Thursday and Friday where a similar problem may have occurred.
It does show other people were experiencing similar problems.
If people did have trouble calling then they were advised to call the police, ambulance or fire services directly, rather than via the 111 system.
3 comments:
Doesn't seem to be much chatter on the site at the moment - maybe if you had some more positive police stories on there you might get a better response. I am sure you can find the out there because the majority of what police do is extremely professional and thorough.
Don't do yourself any favours by having nutters ranting on the bent cops link. It is rare for me to read such complete and utter tripe.
Policewatch says....
Chatter is not what the site is about, information from the media outlets and public regarding adverse and commendable Policing activity is the focus of this site.
Have never had time for anyone wanting to bastardize the English language, suggest you go to the "new cops website" for feel good stories and hide from the realities of radical and biased policies in the thin blue line
Chatter comment is fair - guess I'm just looking for more commendable stories as there are cops out there doing a bloody hard job in extremely trying conditions.
A bit patronising to refer me to the New Cops site - it's a bit of a cheesy campaign to be sure.
Interesting spelling of bastardise for someone wishing to protect the English language. The prevelance of 's's being replaced by 'z's is an American influence. As far as I could see, the only mistakes in my last comment appear to be an 'm' missing from 'them' and the use of the vernacular when starting a sentence with 'don't' but meaning 'you do not'.
The tripe comment is reserved for the Bent Cops saga - apologies if this was not clear.
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